The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

It sounds too good to be true: multilingual customer service teams distributed across the globe, helping clients in their native tongues and remaining responsive to the nuances of the cultures they're ...

SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, launched today the Unbabel Portal, an interface on top ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta, ...

Unbabel, providers of a translation platform for multilingual customer service, has launched the Unbabel Portal, an interface on top of the Unbabel Platform for visualization and increased control ...