Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

Repeatable phrases are helpful for bringing consistency to customer conversations. They enhance your personal replies, and make providing great customer service easier, because you have just the right ...

Few factors can affect the customer service experience more than the language employees use when they interact with customers. That’s why I devote such time to choosing and implementing appropriate ...

I was recently on hold for customer service for a big website, and the more I listened to their prerecorded messages, the more I realized that the standard customer service on-hold verbiage is weasel ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...