“We believe the message is resonating: Regions is here to be more than just a bank; our focus is to truly help consumers and businesses chart a personalized path to financial confidence,” said Kristin ...

Access Bank has restated its commitment to delivering top-notch customer service that raises the bar. This, it said, is what drives innovation that makes the Bank stand out. Customer service is top of ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use AI-powered copilots for customer service and 60% have implemented them for ...

This content is contributed or sourced from third parties but has been subject to Finextra editorial review. Financial institutions have undergone a reckoning in the last decade, driven by rapid ...

BIRMINGHAM, Ala.--(BUSINESS WIRE)--Regions Bank is the highest-rated bank in Forbes’ newest list of the top 300 U.S. companies for customer service – selected after a year-long survey of 201,000 ...