As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Instead of spending on traditional advertising, invest money in improving the customer experience. Better customer service leads to a high ROI, satisfied customers, and stronger referrals. Referred ...

“Robots” uses Coolidge’s comedic performance to highlight what can be an irritating expectation consumers have when calling customer service. According to a recent Discover and Dynata survey, 95% of ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Google Ads customer service has plummeted to an unacceptable all-time low, according to search marketers. From incorrect account suspensions to uncomfortable sales calls “aggressively” pushing ...

The quality of customer experience (CX) depends on how well a company treats and communicates with its customers, plain and simple. Executed well, it can leave clients coming back for more; get it ...