Gathering customer information in a CDP is about understanding your customers better and delivering more tailored experiences, but getting that information where it needs to be to make that happen has ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

AT&T Corp. disclosed today that a new data breach has exposed phone call and text message records for roughly 110 million people — nearly all of its customers. AT&T said it delayed disclosing the ...

A Qantas data breach resulting from a cybersecurity attack has put up to 6M customer records at risk of exposure, with names, email addresses, phone numbers, and dates of birth confirmed to be ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...