The fate of customer frustrations rests on your agent interactions. How well (and how often) your team members turn upset into victory determines if customer frustration simmers out or boils up. But, ...

New digital waitlist software helps restaurants, cafes, and salons reduce customer wait times by 85% with instant QR ...

Black Diamond Solutions was chosen to develop an improved customer queue-management system for Int-AR-act so that they could effectively compete in that marketplace. A customer 'call forward' system ...

The sight is all too familiar in businesses across the globe. A customer joins a queue, waits for a few minutes, glances around with growing impatience, checks their watch or phone, and then simply ...

PUNE, India, Feb. 5, 2020 /PRNewswire/ -- With increased competition, the importance of customer loyalty is ever increasing. For firms to grow exponentially, customer loyalty plays a very important ...

5 Call Queue Management Tips to Survive Peak Hour Traffic Your email has been sent Discover the best call queue management tactics to decrease wait times without hiring more call center agents.

COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect ...