All companies should be obsessed with their customers, but only 15 percent actually are, according to Forrester Research vice president and principal analyst Shar VanBoskirk. Customer obsession is a ...
Location-agnostic leadership prioritizes building connected teams, cross-functional alignment, customer obsession and performance through intentional design. It includes real-world examples from a ...
Awards recognize companies and leaders that align their organizational efforts around customers’ needs and deliver seamless experiences across channels Nomination criteria for Forrester’s Customer ...
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