I’ve written previously about how marketers are moving away from integrated marketing suites and toward a best-of-breed approach. But this approach won’t help you create better campaigns if you’re ...

MINNEAPOLIS--(BUSINESS WIRE)--Total Expert, the only CRM and customer engagement platform purpose-built for modern financial institutions, today launched ‘Customer Intelligence.’ This is the first ...

Customer data platforms (CDPs), which historically acted as storage and cleanup tools, are turning into something more ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become when intelligence flows seamlessly through every customer interaction. Over ...

Preserving the relationships between a brand and its established customers has never been more critical — or more complicated. The average brand today manages upwards of five social media accounts, ...

If you’ve ever been pulled into a crisis “war room” with PR and legal during your career, you know it’s not a fun place to be. When a retail brand goes viral in the wrong way, leaders are usually left ...

In today's experience-first economy, where relevance must be instant and privacy must be absolute, customer intelligence is undergoing a profound transformation. Enterprises are no longer satisfied ...

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...

Using data to make business decisions is no longer a luxury; it’s an expectation. For companies looking to grow and gain a ...

Customer intelligence is a process that gathers and analyzes information regarding customer behavior, aiming to understand their needs better, enhance engagement, and ultimately, drive business growth ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...