Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--When it comes to connectivity, there is no contest: Fiber internet beats non-fiber service hands down. According to the American Customer Satisfaction Index (ACSI ®) ...

In today’s hyper-competitive marketplace, customer feedback is more than just a measure of satisfaction—it’s a roadmap for growth and an opportunity to build a thriving community around your brand.

One of the biggest mistakes companies continue to make today is thinking their service or product is a one-size-fits-all solution. In fact, I find that it’s a persistent problem in my industry. As a ...

CallMiner Outreach is the industry’s first AI-powered customer feedback tool that triggers outreach based on specific interaction characteristics vs. a general interaction alone, combining insights ...