During the big Chile power outage, almost all homes and businesses went dark. Earlier this week, I found myself with a front-row seat to an unexpected natural experiment in business continuity. As I ...

Papa Johns has partnered with Loadmill, a provider of AI-powered software testing solutions. This collaboration aims to significantly improve Papa Johns' software testing capabilities, ultimately ...

AUSTIN, Texas--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today unveiled several groundbreaking innovations at The Human Insight Summit (THiS) 2024. As part ...

When you look at what separates the leaders who thrive from those who merely survive, one thing stands out above anything else and that is customer experience (CX). The leaders that are standing out ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can ...