To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate ...

If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies ...

Investing in an excellent customer relationship management (CRM) platform can help small businesses better manage their sales and marketing efforts. CRM systems organize customer data and ...

Councils could make “major savings” by fully centralising their customer management and making digital customer contact the number one option, according to council IT managers’ association Socitm. A ...

Multichannel marketers have long faced the challenges of customer contact management. In the absence of setting up a test plan on the front end, with adequate database assets you can back-test many ...

DULLES, Va.--(BUSINESS WIRE)--Vovici, the leading provider of Enterprise Feedback Management (EFM) solutions today announced that Sykes Enterprises (SYKES), a global leader in providing customer ...