A day in the life of three top hotel concierges. Joseph Winders, chef concierge at The Balmoral Hotel, a Rocco Forte property in Edinburgh, Scotland: Last week, we had two guests who flew out from ...

Savvy travelers know how to get tickets to popular events or a reservation at a busy restaurant. They enlist the services of the hotel's concierge. After all, a hotel concierge knows the nooks and ...