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Western Technical College Computer Support Specialist students will offer a technology support help desk for the community from March 12-April 12. Services will be available virtually or in person in ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

When troubleshooting computer problems, enterprise workers have long turned to their office mates for help before taking the time to file a formal request for support from the help desk. But the rise ...

For businesses suffering from computer-related headaches, help desks may be the painkiller. And trends are now emerging to improve that medicine, believes Sunny Gupta, founder and chief executive ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

When you've got all these professional radio voices, you might as well use 'em. Sharp-eyed readers of Mixed Signals may remember a post from David Folkenflik last month about a small technical change ...