The evolution of Customer Relationship Management (CRM) systems has fundamentally transformed how organizations manage customer interactions, automate business processes, and drive operational ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the #1 AI CRM, today announced Agentforce 2dx, the newest version of Agentforce, its digital labor platform for bringing trusted, autonomous AI ...

“Our partnership with Salesforce is about making the tools people use every day work better together, so work feels more ...

Krishnaprasad does paint an optimistic view of the future where AI agents and systems work alongside humans to maximize the potential of each other. He highlights findings which claims 40% of a ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service graph to automate ITSM.

AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

Every word is weaponized in this day and age. Just look at Marc Benioff, Dreamforce, the National Guard, and San Francisco.

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...

“It wasn’t one big lightbulb; it was death by a thousand cuts,” Edward Aryee said when asked what led him and his co-founder, Raj Kadiyala, to launch SRE.ai. The company is offering natural language ...