Dealing with internet service providers' customer support is a nightmare, especially when it comes to big corporations. But what if you didn't ever have to fight with a customer representative again?

Comcast seems to be following through on promises made by its CEO Neil Smit to make fixing its customer service woes a priority for 2015. "The way we interact with our customers -- on the phone, ...

NEW YORK - Comcast is adding more social media representatives as it tries to improve its customer service. It is tripling the size of its social media team to 60, and could add more. That's just a ...