There are few business operations that are more challenging from a human resources perspective than running a call centre. Here, at the front lines of customer service, businesses face a tension ...

The first thing any unemployed worker needs to know when they ring a recruitment centre like Manpower is that they are not staffed by “recruitment professionals” or “recruitment experts” (whatever ...

IT IS a familiar litany. Your call is important to us. An operator will be with you as soon as possible. Your call may be recorded for quality-control and training purposes. These phrases are familiar ...

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