We’ve all had bad customer service experiences – probably too many to count. Despite all the great technology out there today, many organizations either fail to invest in and deploy tools and ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Bad customer experiences lead directly to lost revenue, as a negative interaction can mean losing customer loyalty and the potential for additional spending in ...

McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.

PROVO, Utah and SEATTLE, Nov. 19, 2024 /PRNewswire/ -- Businesses around the world risk $3.8 trillion in sales due to bad customer experiences - a figure $119 billion higher than last year. New ...

IRVING, Texas--(BUSINESS WIRE)--As companies increasingly turn to AI-powered customer service to reduce costs and increase efficiency, they risk alienating a large portion of their customer base if ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...