McDonald's has informed franchisees that it is ending an artificial intelligence drive-thru order taking program, a report says. In a message obtained by Restaurant Business magazine, McDonald’s USA ...

The fast-food chain collaborated with IBM in 2021 to develop and deploy the AI software. Videos showing flaws with the technology at McDonald's drive-thrus went viral in 2023. The advent of generative ...

McDonald's will stop using artificial intelligence to take drive-thru orders by the end of July to figure out a "future voice ordering solution by the end of the year," according to multiple reports.

When it comes to ordering across fresh departments, food retailers are challenged with a significant knowledge gap between an experienced store associate and a new or recently transferred-in store ...

Having committed to rolling out automated voice ordering in drive-thru lanes at its corporate-owned restaurants, Checkers Drive-in Restaurants Inc. expects the new technology will improve order ...

Think what long cross-country drives, international travel, late-night grub, and morning pick-me-ups have in common—quick-service restaurants make the world go round. But in an industry that is ...