The frontline support engineer is the first line of defense against customer frustration. Often armed with a smile, a patient demeanor and a seemingly bottomless well of troubleshooting knowledge, ...

This error is usually indicated with a red circle that appears in the top-right corner of the app’s icon in the Windows taskbar. It signifies that some necessary ...

It's not just Azure, though Azure support is a big culprit. So what can Microsoft do to fix it, and why is the answer AI? Microsoft Azure has been wildly successful. What started as a weird ...

Meta has launched its new AI-powered support system, which features an all-in-one hub to address user concerns and issues, complete with an AI support assistant for Facebook and Instagram. Meta ...